Privacy Policy
1. Introduction~Leo’s Friends Senior Concierge Service (“Leo’s Friends”) is committed to protecting your privacy and handling personal information in accordance with applicable privacy laws in British Columbia, including the Personal Information Protection Act (PIPA). This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our website.
2. Information We Collect~We may collect personal information that you voluntarily provide, including:- Full name- Email address- Phone number- Details submitted through contact or consultation forms- Service inquiries and preferences We do not intentionally collect sensitive medical or financial information through our website.
3. Automatic Data Collection~When you visit our website, certain technical information may be collected automatically through Wix, including:- IP address- Browser type and device information- Pages visited and time spent on the site This information is used for analytics and website performance only.
4. How We Use Information~We use your information solely for legitimate business purposes, including:- Responding to inquiries- Scheduling consultations- Providing service information- Improving website functionality- Internal record keeping We do not use your information for unsolicited marketing.
5. Legal Basis for Use~Your information is collected and used based on:- Your consent when submitting forms- Our legitimate business interest in responding to inquiries- Compliance with legal obligations where applicable
6. Sharing of Information~Leo’s Friends does not sell or rent personal information. Information may be disclosed only:- When required by law- To protect safety or prevent harm- To service providers (such as Wix) necessary for website functionality
7. Data Storage and Security~We take reasonable steps to protect your information, including:- Secure hosting through Wix- Restricted access to authorized personnel- Use of secure communication methods where possible While we take precautions, no system can be guaranteed completely secure.
8. Data Retention~Personal information collected through the website is retained only as long as necessary to fulfill its purpose or comply with legal obligations. If you become a client, your information may be retained according to our full privacy policy (typically 7 years).
9. Cookies and Tracking~Our website may use cookies or similar technologies through Wix to:- Improve functionality- Analyze usage You can disable cookies through your browser settings.
10. Your Rights~You have the right to:- Request access to your personal information- Request correction of inaccurate information- Withdraw consent at any time Requests can be made by contacting us directly.
11. Withdrawal of Consent~You may withdraw your consent for the use of your personal information at any time. Please note that doing so may limit our ability to respond to inquiries or provide services.
12. Third-Party Platforms~Our website is hosted on Wix, which may store data on secure servers. Wix may have its own privacy practices governing technical data collection. We encourage you to review Wix’s privacy policy if desired.
13. Policy Updates~This Privacy Policy may be updated from time to time. Changes will be posted on this page with the updated effective date.
14. Contact Information~If you have questions about this Privacy Policy, please contact: Leo’s Friends Senior Concierge Service Email: care@leosfriends.ca